fire-stream

To access the content on fire-stream you need to login.

Typically, you will have been provided with a key and a password.

If you have yet to purchase any of our videos, please visit our online shop.

   

How can I access videos on fire-stream?

How can I buy access to the videos?

What are the IT requirements for streaming?

How do I find out my IP address?

My video won't play. What should I do?

Is my Internet connection fast enough to stream?

What if the colour doesn't look right?

I am not getting sound from the videos. What could be causing this?

I get poor quality or excessive buffering or freezing while "buffering", "waiting" or "connecting".

Does my computer meet minimum hardware and software requirements? 

 

How can I access videos on fire-stream?

Fire-stream is available through monthly access or annual subscription. Once you have purchased access, you will receive your access codes (a key and password) by email. Log in using your user key and password.

In the 'My videos' tab, your subscription will appear, listing the videos that you are entitled to view.

Click on the 'View' button to stream the video; or copy and paste the link into your LMS, intranet or presentation file. The links will remain valid for the duration of the subscription period. For all subscriptions which are IP-restricted, the links will play as long as they are being viewed on devices connected to IP addresses registered against your subscription. 

PLEASE READ IT REQUIREMENTS BELOW BEFORE PURCHASING OR ACCESSING VIDEOS.

How can I buy access to the videos?

Contact us on firestream@thefpa.co.uk or 01608 812 500. We will need to know which videos you'd like to view, how many users will be viewing them, and the length of time you would like the videos to be available.

What are the IT requirements for streaming?

Videos are streamed at multi-bit rates so they should adapt according to the power of your servers; however please be aware that streaming uses bandwidth and it is advisable to check with your IT department to ensure that multiple users streaming simultaneously will be manageable. Videos being streamed will buffer initially - and they will buffer during the programme if your bandwidth is not strong enough (this can occur when multiple users are streaming the same video).

How do I find out my IP address?

Your IT Department should be able to provide a list of your IP address/es or you can go to: http://www.whatismyip.com/

My video won't play. What should I do?

Right click on the black video screen. If "Error Details" is enabled, you have an error. If the error seems to be that the file is not found, you are not connecting to the Internet properly. A likely problem is a firewall issue. A firewall is used to block unwanted traffic from your network and/or computer. If you are on a corporate network, check with your IT department to make sure that the local network’s firewall is configured to allow streaming media content to be viewed.

Is my Internet connection fast enough to stream?

Your connection speed is important and your speed is dependent upon others who share your connection. We find that you will need about 300Kbps for medium quality (320x240) and 900Kbps for high quality (720x480) video. For example, if your organisation has a T1 line, you have a 1400Kbps speed connection; but, if there are others using this connection then you will not be using the entire speed. You share with others making your effective speed lower.

Try the Speed Test to check your download connection speed.

What if the colour doesn't look right?

The videos will look best if you are using 32 bit colour if at all possible. Otherwise, use the highest colour setting available with your video card. On your desktop, right click and go to Properties. Then, Settings.

I am not getting sound from the videos. What could be causing this?

Verify that sound is working properly on your computer. Click here to play the Microsoft sound test. If this does not play, you need to verify all of your sound settings and possibly have your computer serviced.

I get poor quality or excessive buffering or freezing while "buffering", "waiting", or "connecting".

The player needs a certain amount of video buffered into memory before it can play. If it doesn't have enough network bandwidth to buffer as much as it needs to, the player will keep trying but never succeed at playing the video stream. Issues that could keep you from having enough bandwidth for buffering include:

  1. a slow network connection (such as a dial-up modem)
  2. too many services or applications using your local network (eg watching video while downloading files and surfing the Internet)
  3. too many people using the local network

If you have previously played the stream successfully but are currently experiencing problems, try clearing the history and cache in your browser.

Does my computer meet minimum hardware and software requirements?

  • Windows XP with Service Pack 2, or Vista; OS 9 or higher for Mac users
  • Internet Explorer 6.0 or higher; or Firefox 2 or higher
  • 1.2 GHz processor
  • 512 MB RAM
  • a minimum screen resolution of 800 X 600 pixels. 1024 X 768 is preferable
  • sound and video capability
  • an active broadband connection to the Internet